Shivpooja Property

Privacy Policy

Effective Date: May 1, 2026

1. Introduction

Welcome to Shiv Pooja Property ("we," "our," or "us"). We are a licensed real estate brokerage firm operating at www.shivpoojaproperty.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

Fill out lead generation forms, contact forms, or property inquiry forms

Schedule a site visit, call-back, or property consultation

Respond to surveys, promotions, or marketing campaigns

This information may include:

Full name

Email address

Phone number / mobile number

City, locality, or area of interest

Budget range and property preferences

Any other details you voluntarily share in messages or forms

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and behavioral data through cookies and tracking technologies, including:

IP address and approximate geographic location

Browser type, version, and operating system

Pages visited, time spent, scroll depth, and interactions

Referring URL (how you found our website)

Device type (mobile, desktop, tablet)

Click and engagement data

2.3 Information from Third-Party Platforms

We receive data about you from third-party advertising and analytics platforms when you interact with our ads or content on those platforms. This may include:

Demographic information (age range, gender, interests) from Meta (Facebook/Instagram)

Search behavior and intent signals from Google

Ad interaction data (impressions, clicks, conversions)

3. Tracking Technologies & Marketing Tools

We use the following tools and technologies on our website to understand user behavior, improve our services, and run targeted advertising campaigns:

3.1 Google Services

Google Tag Manager (GTM): We use GTM to manage and deploy marketing and analytics tags on our website without modifying code directly. GTM may collect data on your website interactions on our behalf.

Google Analytics 4 (GA4): We use GA4 to collect anonymized usage statistics about our website, including page views, session durations, traffic sources, and user journeys. GA4 uses first-party cookies and device fingerprinting.

Google Search Console (GSC): We use GSC to monitor our website's performance in Google Search. GSC processes aggregated, non-identifiable search data.

Google Ads: We run paid search campaigns through Google Ads. Google may place cookies on your device to track conversions and enable remarketing (showing our ads to users who previously visited our website).

3.2 Meta (Facebook & Instagram) Advertising

Meta Pixel: Our website uses the Meta Pixel, a piece of JavaScript code that allows us to measure the effectiveness of our advertising on Facebook and Instagram. The Pixel may collect: your IP address, browser information, page URL, and actions taken on our website (such as form submissions). This data is shared with Meta Platforms, Inc. and used to show you relevant ads and create lookalike audiences.

We may use Meta's Advanced Matching feature, which sends hashed (encrypted) contact information (such as your email or phone number) to Meta to better match your activity to your Facebook/Instagram profile.

3.3 HubSpot CRM & Marketing

We use HubSpot as our Customer Relationship Management (CRM) platform. HubSpot may:

Place cookies on your browser to track your visits and interactions with our website

Capture and store lead information submitted through forms on our website

Send automated email communications if you have subscribed or expressed interest

Track email opens, clicks, and engagement

HubSpot's use of your data is governed by HubSpot's Privacy Policy, available at www.hubspot.com/legal/privacy-policy.

3.4 Other Marketing & Analytics Tools

We may also use additional tools including but not limited to:

Hotjar or similar heatmap/session recording tools (if deployed) to understand user behavior

WhatsApp Business API for follow-up communications (with your consent)

Email marketing platforms for newsletters and property alerts

4. Cookies & Your Choices

Cookies are small text files placed on your device. We use:

Strictly Necessary Cookies: Essential for the website to function (e.g., session management). These cannot be disabled.

Analytics Cookies: Used by GA4 and similar tools to understand how visitors use our website.

Marketing/Advertising Cookies: Used by Google Ads and Meta Pixel to deliver relevant advertisements and measure campaign effectiveness.

Functionality Cookies: Used by HubSpot and similar tools to remember your preferences and personalize your experience.

You may control cookies through:

Your browser settings (most browsers allow you to refuse or delete cookies)

Google's opt-out tools: tools.google.com/dlpage/gaoptout

Meta's ad preferences: www.facebook.com/ads/preferences

Your device's Advertising ID settings (for mobile users)

Please note that disabling certain cookies may limit the functionality of our website.

5. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your property inquiries, schedule site visits, and provide brokerage services

To contact you via phone, email, or WhatsApp regarding properties that match your requirements

To send property listings, offers, and relevant real estate updates (with your consent)

To run and optimize our advertising campaigns on Google and Meta platforms

To analyse website performance and improve user experience

To measure the effectiveness of our marketing efforts

To comply with applicable legal and regulatory obligations

To prevent fraud and ensure the security of our website

6. Legal Basis for Processing Your Data

We process your personal data on the following legal grounds:

Consent: When you fill out a form or opt in to communications, you consent to us collecting and using your data.

Legitimate Interests: We process data to operate our brokerage business, prevent fraud, and improve our services.

Contractual Necessity: When you engage us as your property broker, processing your data is necessary to fulfil that service.

Legal Compliance: We may process data to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDPA).

7. How We Share Your Information

We do not sell your personal data. We may share your information with:

Third-Party Service Providers: HubSpot, Google, Meta, and other vendors who provide services on our behalf, subject to contractual data protection obligations.

Property Developers & Builders: With your consent, we may share your details with property developers for properties you have expressed interest in.

Legal Authorities: When required by law, court order, or government authority.

Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the successor entity.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Specifically:

Lead and inquiry data: retained for up to 3 years from your last interaction

Website analytics data: retained as per Google Analytics and HubSpot default retention settings

Transaction-related data: retained for the period required by applicable Indian tax and property laws

You may request deletion of your data at any time (see Section 10).

9. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

SSL/TLS encryption on our website

Access controls limiting who can access personal data

Use of reputable, security-certified third-party platforms (Google, Meta, HubSpot)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

10. Your Rights & Choices

Depending on applicable law (including India's DPDPA and other applicable regulations), you have the right to:

Access: Request a copy of the personal data we hold about you

Correction: Request correction of inaccurate or incomplete data

Erasure: Request deletion of your personal data (subject to legal obligations)

Withdrawal of Consent: Withdraw your consent to marketing communications at any time

Opt-Out of Marketing: Unsubscribe from emails via the unsubscribe link or by contacting us

Grievance Redressal: Lodge a complaint with us or with the relevant data protection authority

To exercise any of these rights, please contact us at:

Email: shivpoojaproperty@gmail.com

Phone: +91 78787 77375

11. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it promptly.

12. Third-Party Websites & Links

Our website may contain links to third-party websites, property portals (such as 99acres, MagicBricks, Housing.com), or social media platforms. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

13. International Data Transfers

Some of our third-party service providers (including Google LLC and Meta Platforms, Inc.) are based outside India and may process your data in other countries. By using our website, you consent to your data being transferred to and processed in these countries. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

14. Compliance with Advertising Platform Policies

We are committed to running our digital advertising in compliance with:

Google Ads Policies (including policies on data collection and use)

Meta Advertising Standards (including policies on lead ads and data sharing)

India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

India's Digital Personal Data Protection Act, 2023 (DPDPA)

Our lead generation ads clearly disclose that personal data is being collected and provide a link to this Privacy Policy. We do not use deceptive practices, false claims, or prohibited targeting methods in our advertising.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the 'Last Updated' date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

Business Name: Shiv Pooja Property

Address: 317, Atlanta Mall, opp. Tulsi Arcade, Sudama Chowk, Mota Varachha, Surat, Gujarat 394101, India